Cancellation Policy

• We understand that circumstances may change and you may need to cancel your Subscription Service. You may cancel your Subscription Service at any time for any reason. To ensure a smooth process, we require your cancellation request to be received at least two days prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
• After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle. 
• Please see our Refund Policy to determine if you are eligible for a refund of your canceled Subscription Service. 
• To cancel your Subscription Services, please contact customer service at support@dreamhug.com and request a cancellation or through the process outlined in your online account (if applicable). 

Refund Policy

• You may request or be issued a refund for your current billing cycle if, at the time of the request or cancellation, your medication has not been ordered.  Our refund policy adheres to pharmaceutical regulations and best practices.  Once a medication has been issued, refunds are generally not permitted due to safety and regulatory considerations.  This policy ensures that all medications provided are handled and dispensed with utmost care and compliance.  If your medication has been ordered, you are not eligible for a refund.   Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles. 

Subscription Services FAQs

• What is included in my Subscription Services price?
• Your Subscription Services represents a single price for the subscription purchased.This may include consultations both live and via electronic form submissions and reviews with a Provider for medications that are fulfilled through a pharmacy or other health care services on which we collect payments, lab services, care support, 24/7 patient support line and other services to support your medical weight loss journey. Services, labs and medications covered with the single Subscription Service price may vary. 
• What if my provider determines I am no longer eligible for the Subscription Services?
• If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@dreamhug.com.