ORDERING, SHIPPING & RETURNS
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OUR 30 DAYS RISK FREE GUARANTEE
To qualify for our 30 Days Risk Free Guarantee Policy, the following must be met:
- You must contact our customer success team here for an authorization that the return is valid.
- All returns must be approved and authorized to be refunded.
Easy Return and Exchange Process:
- Email customer success team here. Our team is available from 9am - 5pm EST, Monday through Friday! Please include in your request how you wish to proceed (return or exchange).
- When shipping your return, please email our customer success team the tracking number associated with your return. We highly recommend that you ship your order to our warehouse with a tracking number. We are not responsible for any returns that are not received.
- Once your returned item is received, a refund will be processed within 3-7 business days. Please note: refunds can take up to 3 business days to be returned to your account.
If we are contacted right away (within an hour of when the order was placed), we are able to make updates to a pending order. We are not able to update or cancel an order if it has already been shipped. Please contact us at support@dreamhug.com for additional inquiries regarding subsequent changes or cancellations to your order.
If your order has already shipped, you will need to submit a return or exchange after it arrives to you (30-day return policy can be found here.)
Most orders for in-stock blankets will be delivered within 2-5 business days (US only). Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs apply and will be added at checkout. We run discounts and promotions all year, so register for our mailing list to receive exclusive deals.
*Some restrictions may apply, please contact us directly prior to placing your order to see if your order is eligible.
Yes, we are able to ship to registered P.O. boxes and military addresses. For issues regarding your P.O. Box or military address, please contact: support@dreamhug.com.
*Some restrictions may apply, please contact us directly prior to placing your order to see if your order is eligible.
Beneath the cart in the "Order Summary" section of checkout, please enter the discount code.
Please note:
Only one discount code can be applied per transaction.
If your code isn't working, please check that your code does not include any special characters.
Another reason your code may not work is if you already have another discount added. We only allow for one discount at a time.
Please make sure you enter the code as it is shown.
Once the discount is successfully applied, the check out page will reload reflecting the adjusted amount.
If you are still experiencing issues with your discount code, please contact us at support@dreamhug.com.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.